FAQs

MCM Theme Park FAQs

General

What are the opening times at MCM Studio Cartoon Planet?

Cartoon Planet is open is open all year round from 10am to 10pm daily.

How long do I need at MCM Studio Cartoon Planet?

Customers can expect to spend at least 4 hours at Cartoon Planet but many prefer to take another 2 hours or even a full day to make sure they get to experience all the attractions and meet all their favourite characters.

Can I bring my own lunch to MCM Studio Cartoon Planet?

You are not permitted to bring in food and drink including eskies and coolers. Guests with the following dietary requirements are exempt from this policy:

  • Guests with allergies
  • Infants and babies
  • Pre-booked education groups

Is food and beverage available at MCM Studio Cartoon Planet?

There are 3 food kiosks and 1 restaurant within Cartoon Planet that will cater to your gastronomic needs.

Do you have lockers to store personal items at MCM Studio Cartoon Planet?

Currency (in RM only) operated lockers are available for hire with costs ranging from RM10.00 to RM20.00 for a large size locker. Lockers are located adjacent to the Cartoon Planet Box Office.

How do I make payment at MCM Studio Cartoon Planet?
At MCM Studio we prefer a cashless system. Each customer is advised to opt for an e-wallet. You may add credit into your e-wallet when you purchase your ticket and top it up at the various top up stations.

E-Wallet

The E-Wallet requires a minimum of RM10 with a maximum of RM500. Credit is in available in denominations of RM10, RM20 and RM30.

Ticketing Counter

The ticketing counter accepts cash (RM only) and all major credit cards (Mastercard, Visa and American Express) along with other forms of payment such as Alipay, JCB and UnionPay

Food Kiosks

The food kiosks are cashless

Garfield Restaurant

At Garfield Restaurant customers may pay via e-wallet, credit card or cash.

Attractions

Attractions only accept e-wallet payment.

Top Up Stations

The top up stations accept cash and credit card.

Please note that the e-wallet does not allow refund.

Can you smoke at MCM Studio Cartoon Planet?

Smoking is strictly prohibited.

Where in the world is MCM Studio Cartoon Planet?

MCM Studio Cartoon Planet is located on the 4th Floor of Capital City Mall, Capital City, Jalan Tampoi, Johor Bahru.

Tampoi is a mere stone’s throw away from the city centre of Johor Bahru. You may view the location the map at our Contact Us page.

Ticketing

How much does a ticket cost at MCM Studio Cartoon Planet?

At Cartoon Planet we have 2 forms of tickets, a Day Pass and a Gate Pass

Day Pass – RM128 per person

The Day Pass entitles the holder to unlimited enjoyment of attractions and rides (subject to terms and conditions) for the day.

Are children entitled to discounted tickets?

Children under the height of 90cm can enter the park free of charge.

Who is eligible for a Senior Citizen discount at MCM Studio Cartoon Planet?

Members who are 60 years old and above are deemed as Senior Citizens. They may enter Cartoon Planet for free.

What tickets are available for companions of guests with disabilities or guests with special needs?

Companions of guests with disabilities or guests with special needs are required to pay the normal entrance fee.

Services

Where can I get first aid at MCM Studio Cartoon Planet?

The first aid room is located just before the Cartoon Planet turnstiles. Do ask our staff for assistance.

How much does it cost to hire a stroller or wheelchair at MCM Studio Cartoon Planet?

Stroller Hire and Wheelchair Hire is available from Guest Services located at the Box Office.

Stroller:

Hire Fee Single – RM30

Hire Fee Twin – RM50

A RM100.00 refundable deposit is required of which you receive back upon safe return of the stroller. These strollers are intended for children from 6 months of age and up to 15kgs in weight.

Wheelchair:

Wheelchairs are available complimentary however we do require a RM50.00 refundable deposit which you will receive back upon safe return of the wheelchair.

A form of ID is required. A limited number of strollers and wheelchairs are available.

 

 

General Enquiries

info@mcmstudio.asia


Like us on Facebook

@mcmstudio.my


Follow Us On Instagram

@mcmstudio_official